LEYNA VEILS RETURNS POLICY

Thank you for shopping with Leyna Veils. We strive to provide you with high-quality hijabs and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our returns policy below for details.

Returns and Exchanges. Eligibility for Returns

  • Items must be returned within 5 days of the purchase date.

  • Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

  • Proof of purchase is required for all returns.

  • Non-Returnable Items

  • Sale items

  • Items other than hijabs & cap

  • Shipping fee is to be covered by customer

  • Shipping fee of the original order is not included in the credit

  • Store Credit Only

  • We do not offer refunds. Instead, we provide store credit for eligible returns. Store credit can be used for future purchases at Leyna Veils.

  • Cannot return due to change of mind or material reasons as all item information are listed in each description.

How to Return an Item

1. Contact Us: Email our customer service team leynaveils@gmail.com with your order number and details about the item(s) you wish to return.

2. Approval: Once your return is approved, you will receive instructions on how to send your item(s) back to us.

3. Shipping: Please ensure the item(s) are securely packaged. You are responsible for the cost of return shipping.

4. Processing: Once we receive your return, we will inspect the item(s). If they meet our return criteria, we will issue store credit to your account within 7 business days.

Store Credit Details

We do not issue store credits due to change of mind, or accidental purchases. We only issue store credits strictly for items damaged via postage.

  • Store credit does not expire and can be used on any item available at Leyna Veils.

  • Store credit cannot be exchanged for cash or transferred to another person.

Contact Us

If you have any questions about our returns policy, please contact our Customer Care Support team via Direct Messages on Instagram or via form below. We are here to help and ensure your satisfaction with Leyna Veils.

Thank you for choosing Leyna Veils. We appreciate your business and look forward to serving you again!

Same Day Pickup

Same day pickup only applied if order is made on that day before 1pm. If needed urgently, contact us directly via dm’s on instagram to discuss with our team, we may be able to have it packed for you last minute.

Pre Orders

All pre orders have their rough estimated time in each products description. Please note, that would be the estimated time given by our factory, which means it can arrive earlier or later for any reason as all our products are custom dyed, created from scratch and exclusive to us. All our hijabs are crafted carefully and customised fully by our team which is why our waiting list on products may take time. If you have ordered other items that are in stock with 1 or more products that are on pre order, please note they will all be shipped together. Unless you are local to our Yagoona location, our team may be able to deliver the in-stock items to you prior. On another note, if you choose to pickup from any of our locations, you may pickup the instock items and come back for pickup again once the pre orders arrive and are ready for pickup. This is up to the customer.

Cancellations

Any orders requesting for cancellation will be denied, as we strictly cannot cancel an order for any reason due to stock. This also applies for pre-orders. Pre orders are strictly non-refundable and cannot be cancelled.